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APIs, decision support, and more: An employee benefits trend report in six quotes

Posted on by Ideon

Ideon’s place at the center of the health insurance and employee benefits industry means we have a clear view of the technology trends shaping the entire ecosystem. But we’re hardly the only ones talking about the growing importance of APIs, digital connectivity, and other transformative innovations.

Here are six trends ushering in the digital age of employee benefits, plus what industry leaders are saying about them.

The healthcare industry embraced interoperability. Employee benefits isn’t far behind.

“Interoperability has been a huge buzzword in the healthcare industry in the last few years, and we’re now seeing it in the employee benefits space for the first time. Data is siloed between various systems and the next wave of technological innovation will be focused on connecting these systems. Not only does it eliminate manual tasks and reduce errors, but it can unlock the ability to make better decisions and drive better outcomes for all.” — Ryan Sachtjen, ThreeFlow

 

Employees expect health insurance and benefits experiences to be as easy as online shopping.

“The goal is to make benefits-enrollment and selection changes take place in real time, replacing a traditionally manual, error-prone process with long wait times before coverage takes effect. Smart technology allows real-time data exchange with benefit carrier partners to simplify processes and improve the benefits experience.” — Amanda Pope, ADP

 

Decision support—which is growing in utilization—requires data connectivity and transparency. 

“The reality of decision support today is that the extent to which such tools can help users is greatly dependent on the quality and breadth of information they have to work with.” — Michael Levin, Ideon

 

Voluntary benefits—crucial in the fight for talent—depend on accurate, smooth-flowing data.

“Tailoring and recommending the benefit packages that best meet employee lifestyle needs eliminates the tedious employee task of sifting through voluntary benefit options. A data-driven approach to benefits can yield higher employee participation in benefits programs as well as improved employee tenure and retention.” — Neil Vaswani, Corestream

 

Efficient, API-powered connectivity is a game-changer for carriers.

“Overall, APIs are helping to provide a personalized experience, rather than a one-size-fits-all solution. Looking ahead, carriers can expose APIs to broker partners and insurtech companies, to transact uniquely, improve operating efficiencies, and enhance experiences. The carriers that are able to easily interact with these partners and play within this ecosystem will have an advantage.” — James Ocampo, Wellfleet Workplace

 

API middleware is enabling carriers and BenAdmin platforms to exchange data with remarkable speed, flexibility, accuracy, and scalability.

“Having a middleware partner allows our engineers to work on our product. I don’t have to build out a gigantic team to focus on each of the carriers. Middleware keeps our operating costs low, and brokers can trust our platform to enroll groups with a multitude of different carriers without our having to build out connections to each of them.” — Cory Nicks, Rippling

 

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Insurance Nerd Day: What it means to be a benefits geek at Ideon

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At Ideon, we take pride in our nerd status! In fact, it’s in our DNA—“Think big and geek out often” is one of our five operating principles.

In honor of Insurance Nerd Day, we asked a few Ideonauts to explain why they love data, insurance, and employee benefits so much.

What makes you an insurance nerd?

Matt Leonard, VP, Carrier Relations
I’m a 20+ year veteran of the insurance industry. I’ve helped launch Medicare Advantage and Part D in eight different states and the ACA plans. I’ve read the entire Affordable Care Act, which was nearly 20,000 pages! I’ve sat on the state exchange commission in Nebraska, helped draft legislation, and participated in countless workgroups with CMS, HHS, and the BCBS Association.

Robin Rogers, Senior Sales Director, InsurTech
A few things make me an insurance nerd.  I love the technical and strategic side of the benefits industry. From data transfer to electronic medical records, I find the evolving technology in our industry truly fascinating.

Iris Rosado, Data Operations Manager – Processing
I did not start out as an insurance nerd, but I’ve been trending in that direction ever since I joined Ideon (then Vericred) nearly seven years ago. Now I’m even signed up to receive state-exchange alerts for anything pertaining to ACA rules and regulations. I also talk to my own children about the importance of obtaining and understanding their own health insurance.

Val Leonard, VP of Enrollment Operations
I wear my title of insurance nerd with extreme pride. I’m obsessed with the concept of the fortunate-many helping the unfortunate-few. I love the complexity and constant change so much that I have dedicated my entire 20+ career to the industry. My friends and family know that when they ask me anything about insurance, they better grab some popcorn, as it’ll be a few hours later that I wrap up the conversation.

How did you get started in this industry?

Courtney Williams, Director, Carrier Relations
I started my career in technology, fell into insurance accidentally, and eventually became a producer in the employer group market. The constantly changing landscape makes insurance interesting and I was particularly drawn to the strategic side of building an employee benefits package.

Matt Leonard, VP, Carrier Relations
I started in the insurance industry working for Wellmark BCBS of Iowa and South Dakota as a Consumer Sales Representative marketing individual plans and Medicare Supplement plans. Insurance is the most prevalent industry in Des Moines, Iowa, where I grew up, so this was always my destiny!

Robin Rogers, Senior Sales Director, InsurTech
I started in the industry in 1990 as a Provider Relations Representative for a Houston PPO. My boss at the time gave me huge opportunities and hired me several years later to start Wellpoint in Houston.

Val Leonard, VP of Enrollment Operations
Believe it or not, I chose this crazy industry. I have a Bachelor of Science degree in Actuarial Science. If I hadn’t already convinced everyone that I’m an insurance nerd, that likely solidified it.

What do you love most about being a benefits geek at Ideon?

Robin Rogers, Senior Sales Director, InsurTech
I love building relationships and finding ways to help InsurTechs work smarter, not harder. Building relationships in this industry can be lifelong—I keep in touch with colleagues personally and professionally.

Val Leonard, VP of Enrollment Operations
Helping others is always rewarding. If done well, insurance can truly help people, both financially and emotionally, during times when they need it the most. Working at Ideon, I’m ensuring people receive the coverage they expect, when they expect it, so they don’t have to worry when they need it.

Courtney Williams, Director, Carrier Relations
Solving problems, building relationships, and collaborating with health insurance and ancillary carriers. Working alongside carriers, we enhance broker, employer and member experiences through the journey of purchasing and administering health insurance and employee benefits products. It’s very rewarding being part of a company that is enabling better digital experiences for brokers, employers, and members.

What excites you about the future of employee benefits?

Iris Rosado, Data Operations Manager – Processing
Everyone has a role to play in keeping employees and their families healthy. What excites me is seeing employers, benefits providers, and brokers focused on using new technologies to meet that goal and the changing needs of today’s workforce.

Matt Leonard, VP, Carrier Relations
I find the evolution of employee benefits to be quite interesting. Transparency excites me and I like to see that the customer journey is now being considered in nearly all aspects of how benefits are distributed. Transparency and data democratization will move the industry forward in astounding ways.

Robin Rogers, Senior Sales Director, InsurTech
I am excited about the new decision support tools that are hitting the market. Using these tools at the time of enrollment allows employees to use their individual health status, and in some cases their financial situation, to select the right coverage for their needs, be it health or financial well-being.

Val Leonard, VP of Enrollment Operations
Employee benefits are complicated. Not everyone should have to be a 20+ year veteran of the industry to understand how it works and what to expect when electing and paying for coverages. I’m excited for new tools, products, and processes that make things simpler, provide more transparency, and become more efficient for employers and employees, which I hope ultimately leads to affordability.

Courtney Williams, Director, Carrier Relations
Wow … the future is looking bright! It’s exciting to see carriers offer new products—employer-sponsored and voluntary—to help employers engage and retain top talent. And new plan design strategies such as ICHRA are opening up fresh market opportunities. The best part is all of these modern solutions are delivered via modern, intuitive digital experiences!

Green Leaf’s Story: How API-powered carrier connectivity delivered a better client experience

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“Our benefits enrollment and administration experience is light years faster”

Green Leaf Payroll & Business Solutions helps its clients in the cannabis industry streamline a wide range of payroll and HR tasks, from securing bank accounts to providing access to a suite of benefits and HR technologies.

As Green Leaf expanded its benefits solution, there was one often-requested service that it was hard-pressed to address: connectivity between an employer’s benefits software and its insurance carriers.

Hear it from them:

“We were avoiding it like the plague,” says Tyler Priest, Green Leaf’s vice president for strategic accounts. “It would take eight to 12 weeks to build carrier connections, and something would always break. Then I’d have to devote employee time and energy to fixing it that should have gone to servicing clients.” It was simpler to have the employer or its insurance broker manually fill out forms to add or change coverage and send them to the carrier.

By the start of 2021, however, potential clients started demanding the speed, efficiency, and automation of electronic connections to their carriers. “If we didn’t offer a solution,” Priest says, “we ran the risk that clients would look elsewhere.”

Researching the options, Priest found an article explaining that EDI, the technology used to connect to carriers, was being replaced, in some cases, with APIs, a modern approach that is much faster, scalable, and more accurate. He contacted Ideon, a leader in API solutions for benefits platforms, to help Green Leaf enhance its carrier connectivity capabilities.

Wondering how it went?  (Hint: This story has a happy ending.)  Download the full case study here for all the details.

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Employee Spotlight: David Gonzalez

Posted on by Ideon

At Ideon, we’re proud to have such a talented, diverse team leading the charge for a better and more connected health insurance and employee benefits industry. Our ongoing Employee Spotlight series showcases the people behind our product and unveils what life is like at Ideon. Next up… David Gonzalez, Director of Carrier Growth.

Name: David Gonzalez
Department: Carrier Relations
Title: Director of Carrier Growth
Location: Miami, FL

Work

How long have you worked at Ideon?

One year — I started in July, 2021.

What do you enjoy most about Ideon’s company culture?

Ideon looks and acts the part of a modern technology company, but the people are highly attuned to the challenges in the industries we serve: health insurance, employee benefits, and InsurTech.

The cultural result is a blend of the maturity you expect from a long-standing insurer and the innovative intensity of NASDAQ-leading technology firms.

What is the best part about your job?

Very few jobs give you the opportunity to talk strategy with leaders from the world’s most successful insurers. This is one of them.

What excites you about the future of Ideon?

Ideon has the potential to create the type of buying experiences in employee benefits & health insurance that we already see in other digital markets. And I believe those are the type of modern experiences customers deserve.

How have you grown professionally while on our team?

Working at Ideon allows me to experience first-hand how companies think about digital transformation. As a result, I have a much better understanding of how executives think about risk management, operational efficiency, and distribution strategy. I don’t think I could have gotten that anywhere else at this stage in my career.

What attracted you to Ideon’s mission?

I loved my career in voluntary benefits before Ideon. But nearly every issue that kept me awake at night was connected to data exchange between the insurance carrier and the benefits administration platform. Once I understood how Ideon solved these issues, I was sold.

Life

Favorite activity when you’re not working?

Reading and exercising. Classic lit & non-fiction. Weights & basketball.

Favorite place you’ve traveled?

Either New Zealand or Turkey. Wait…maybe Costa Rica.

New Zealand because we rented a car and drove through both islands.

Turkey because of the Mediterranean vibes and a legendary sunrise in a hot-air balloon.

Costa Rica because I lived there for two years and saw every nook and cranny. Incredible people and supreme views.

Interesting fact about yourself… Go!

I spent two years living in Costa Rica helping international volunteers do meaningful work in schools, hospitals, and construction sites. In the process, I co-created after-school programs in marginalized communities that still exist today.

 

Interested in joining our team? Check out Ideon’s careers page.

Namely Selects Ideon to Streamline Digital Employee Benefits Enrollment

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Ideon’s APIs enhance Namely’s best-in-class enrollment experience through real-time connectivity with health insurers and ancillary benefits carriers

Ideon, the API platform powering digital experiences in health insurance and employee benefits, announced today that Namely, the leading HR software for mid-sized businesses, has integrated with Ideon’s API. The integration enables Namely to deliver a faster, more efficient benefits administration experience to its clients, across a broad spectrum of insurers.

In order to provide employees with modern features and a smooth enrollment journey, two-way data exchange with insurance carriers is a necessity for HR and benefits platforms. Building individual point-to-point integrations with hundreds of carriers is cost-prohibitive, resource-intensive, and, ultimately, unsustainable. With Ideon, Namely gains a seamless and scalable means to connect and exchange data with multiple insurers.

“The needs of our customers are at the core of everything we do at Namely,” said Namely CEO Larry Dunivan. “Our solution was designed to easily construct APIs that expand its functionality to ensure our clients have access to high quality data, real-time connectivity, and the latest employee engagement technologies. We’re excited to partner with Ideon, a leading platform provider that shares our vision of advancing the user experience and making worktech easier.”

HR and benefits platforms leverage Ideon’s APIs to enable multi-carrier functionality throughout the user journey, including plan quoting and decision support, group setup and member enrollment, member management, and renewals. Once a platform integrates with Ideon, it gains scalable connectivity to a comprehensive network of insurance carriers, including Kaiser Permanente, Beam, Aetna, Anthem, Blue Shield of California, Cigna, Guardian, Humana, MetLife, and Principal.

Namely serves as a single system of record for mid-market companies, a segment employing more than 50 million workers in the U.S. Namely integrates payroll, benefits, talent management, and other key business functions in a modern, intuitive platform that employees and employers love to use.

“The addition of Namely to the Ideon platform further affirms that industry-leading benefits administration software companies view our fast, seamless connections with insurance carriers as paramount to delivering a better digital enrollment experience,” said Michael W. Levin, Ideon’s co-founder and CEO.

About Ideon

Ideon is the way health insurance carriers and employee benefits providers connect with technology partners to deliver seamless consumer experiences at every stage of the member journey. Ideon is not the websites or apps one uses to choose a plan or find a doctor. It is the infrastructure, the ‘pipes,’ that simplify the complex exchange of quoting, enrollment, and eligibility data between carriers and the technology partners so that they can, in turn, deliver health and employee benefits to hundreds of millions of Americans everyday. Ideon’s APIs transmit billions of data points between InsurTechs and insurance carriers, powering an amazing benefits experience for all. Faster. Better. Awesomely. To learn more, please visit: www.ideonapi.com. 

About Namely

Combining intuitive HR technology and best-in-class service, Namely empowers mid-size companies to build better workplaces. Simplifying the complexities of recruiting, onboarding, time & attendance, performance management, benefits administration, compliance, payroll, and HR analytics, Namely offers an integrated platform that saves companies time and improves their employees’ experiences. Distinguished by a dedicated support model and enhanced service offerings, Namely delivers an all-in-one HR solution for today’s people teams. Learn more at Namely.com and follow us @NamelyHR.

GetInsured’s Story: How Ideon saved the company time and resources—and boosted stakeholder confidence

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“It’s a streamlined process when we’re working with a trusted, experienced data partner”

GetInsured powers state-based health insurance marketplaces by providing health insurance technology and customer service solutions for state governments. An important feature of the company’s offering is that consumers have the ability to shop for plans by healthcare provider, which helps individuals keep their doctors when enrolling in a new plan.

Back in the day, sourcing provider-network data was quite the headache. Says GetInsured’s director of product management, Archana Dekate:

Before Ideon we were getting our data directly from carriers or through other vendors. And each vendor had their own APIs and their own set of implementation procedures, which meant that we would have to modify our code every time to accept their data, then QA it, test it, and so on. It was time consuming; every product release would take anywhere from one to three months of setup time.

Thanks to Ideon, that’s all safely in the rearview mirror. To learn how partnering with Ideon helped GetInsured on multiple fronts, download our case study here.

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Why Our Name and Look are Changing But Our Mission Is Not

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By Ideon co-founders Michael W. Levin and Dan Langevin

“What’s in a name?”

More often than not, quite a lot, especially when it comes to industry-leading technology companies.

We refer here to the API platform formerly known as Vericred, which has been powering digital experiences in health insurance and employee benefits since 2015 (give or take a few months). 

Today we announced that we’re changing our name—to Ideon—because we believe it more accurately represents our core mission and the enormity of the problem we are solving, which is more important than ever. More crucially, the name change also more accurately reflects the work we do every day to help redefine member experiences in the health insurance and benefits industry. 

You can read the official press release here, but we wanted to use this blog post to talk about our new moniker and fresh branding a bit less formally.

When we founded the company, together, a little more than seven years ago, we did so with the intention of rationalizing and simplifying the cumbersome process of verification for the credentials of medical professionals. Thus was born the name Vericred. 

Almost immediately, however, our conversations with various industry constituents led us to identify an even bigger opportunity, which we recognized as far more important: enabling great member experiences through an efficient exchange of employee benefits data in a rapidly changing health insurance ecosystem. 

Even back in 2015, consumers were growing accustomed to managing all aspects of their lives on digital apps and platforms, and it was clear to us that they would increasingly expect similarly modernized benefits experiences. That is, they would want to compare, enroll in, and manage health insurance and voluntary benefits (e.g., dental, vision, life and disability insurance, legal services, investment advice, etc.) online. And they would want those experiences to be as easy as calling an Uber or booking a flight.

But seamless digital member journeys are only possible when data can flow freely and accurately between insurers and the HR and benefits platforms used by employers, employees, and brokers. So we began the hard work of building the benefits industry’s pipes, i.e., creating the APIs that now work behind the scenes to enable a faster and more efficient flow of data, empowering our partners and customers to build top-tier customer experiences. 

Today, we are humbled to report, Ideon’s API platform is used by more than 300 carriers including MetLife, Principal, Beam, Kaiser and Guardian, and 100 HR and benefits platforms including Rippling, Gusto, Sequoia, and GoCo.

We are also humbled to report that we’ve been toying with an identity change for a couple of years, but good fortune got in the way. We’ve been growing so quickly that we struggled to find the time necessary to conduct a thoughtful naming process. In the past 12 months alone, following a $23 million Series B funding round, we’ve increased our headcount from 50 to more than 100 employees. We have likewise expanded our executive team, recruiting experienced leaders in product, engineering, customer success, marketing, and sales.  

With that growth, we felt an even greater sense of urgency to ensure that our brand—the way our company is experienced before you are ever introduced to our platform—truly reflects the ease, security, and satisfaction which we have helped our customers deliver at every step of the benefits journey since day one. We’re proud of the organization we’ve become—and the ecosystem we’re powering—and we think our new name and brand accurately reflects this achievement. 

Non-literal company names and brands can be their own kind of inkblot test, but to all of us here at Ideon (pronounced “eye-dee-ahn”) ours embodies first and foremost our role as ideator—and catalyst—for innovation in an industry that must continue to evolve. With everyone at Ideon focused intently on that goal, we know it will.

As for the second part of our new name, eons—that’s a geological term representing the largest time period. In our eyes, it’s a reference to the very real and sustainable impact we strive to make in this industry.   

So, what’s in a name?

A promise to keep ideating transformative change and propelling modernized member experiences for all.

Vericred is Now Ideon, on a Mission to Make the Employee Benefits Industry Work Better

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Leading API platform unveils new name, industry vision for fast, accurate data exchange between carriers and InsurTech platforms

NEW YORK, May 18, 2022  — Vericred, the API platform powering digital experiences in health insurance and employee benefits, today announced that it has changed its name to Ideon to more closely align with the company’s mission and value proposition. The new name embodies Ideon’s role as the catalyst for innovation in an industry that is rapidly transforming to fulfill the expectations of consumers for better and faster benefits experiences.

Accustomed to managing all aspects of their lives on digital apps and platforms, most consumers now compare, enroll, and manage health insurance and ancillary benefits exclusively online. However, seamless member journeys are only possible when data can flow freely between insurers and the HR and benefits platforms used by employers, employees, and brokers. Ideon’s APIs work behind the scenes to enable the seamless flow of data, empowering amazing customer experiences throughout the employee benefits ecosystem.

“It’s never been more clear that the employee benefits industry is at an inflection point, with carriers and InsurTech platforms searching for the easiest and fastest path to digital connectivity,” said Michael W. Levin, co-founder and CEO of Ideon. “As we meet this moment, we want to boldly signal to the industry that we are the catalyst for this innovation and are contributing to our customers’ growth on a large scale. Our new name, Ideon, embodies this spirit.”

Ideon was founded in 2015 by Levin and Dan Langevin, Ideon’s CTO. Today, Ideon’s API platform is used by more than 300 carriers, including MetLife, Principal, Beam, Kaiser and Guardian; and 100 HR and benefits platforms, including Rippling, Gusto, Sequoia, and GoCo.

“It’s an exciting time for Ideon as we enter this next chapter, bringing with us a new name to better reflect our role as the central point in the employee benefits ecosystem,” added Langevin. “We are truly leading the industry as it enters a new era.”

The name change comes on the heels of rapid growth for Ideon as its APIs are increasingly in demand by carriers and InsurTech platforms. In the past 12 months, Ideon doubled employee headcount encompassing its New York City headquarters, Omaha office and remote employees across the U.S. The company also expanded its executive team to double down on its commitment to product innovation and customer growth, recently hiring Chief Growth Officer Meg Collins and Vice President of Product Meghna Misra. Other notable executive hires in the last year include Vice President of Engineering Claude Correll, Senior Vice President of Carrier Sales John Emge, Vice President of Marketing Lindsay Gerspach, and Senior Vice President of Solution Delivery Kevin Thompson. 

The name Ideon is a synthesis of “idea,” and the geological term “eon,” the largest time period. Ideon represents innovation and the evolution of an industry into a new age of data exchange — powered by the company’s platform.

About Ideon

Ideon is the way health insurance carriers and employee benefits providers connect with technology partners to deliver seamless consumer experiences at every stage of the member journey. Ideon is not the websites or apps one uses to choose a plan or find a doctor. It is the infrastructure, the ‘pipes,’ that simplify the complex exchange of quoting, enrollment, and eligibility data between carriers and the technology partners so that they can, in turn, deliver health and employee benefits to hundreds of millions of Americans everyday. Ideon’s APIs transmit billions of data points between InsurTechs and insurance carriers, powering an amazing benefits experience for all. Faster. Better. Awesomely. To learn more, please visit: www.ideonapi.com.

A People-Centric Approach to Digital Transformation in Health Insurance

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By Meg Collins, Ideon’s Chief Growth Officer

By now the argument is all too familiar: Digital transformation offers a host of attractive rewards, ranging from cost savings to improved customer experience. 

That’s especially true in health insurance, an industry long dominated by established carriers skeptical of change but also being disrupted by new technology platforms reimagining benefits administration. In this rapidly evolving ecosystem, organizations that embrace digital change will inevitably emerge in a stronger competitive position.

But there’s a caveat. For digital transformation to be, well, transformative, it must be done right. 

And that’s far easier said than done. According to research by consulting giant McKinsey, the success rate of organizational transformations in general is lower than 30%. Digital refittings—which require collaboration between multiple business groups—are even tougher to make work. Just 16% of respondents to the McKinsey survey said that digital transformation efforts at their organizations “have successfully improved performance and also equipped them to sustain changes in the long term.”

There are many reasons for this, but according to Boston Consulting Group one commonality reigns supreme: The human dimension is usually most vital to the outcome of attempted digital transformations. 

In other words: Operating models, processes, and culture are at least as important to digital-transformation success as the technologies themselves. That’s certainly our experience at Ideon. With our APIs, we have successfully helped organizations in every corner of the health insurance and benefits ecosystem. But in doing so we have also observed the importance of a people-centric approach. And though every company is unique, the following four imperatives will go a long way to getting digital transformation right at any organization:

  1. Establish clear goals and governance. In planning stages, digital transformation should be attacked quasi-journalistically: What are we doing? Why are we doing this? Who is accepting ownership of this project? Where will we procure resources from? What is the sequence of events? Whether your organization seeks to replace legacy IT infrastructure or create an end-to-end customer experience, leaders should create a roadmap with quantifiable outcomes for digital transformation projects. But they must also be sure to make clear who “owns” each undertaking, instilling in each owner a clear understanding of how their work fits into the greater whole.

  2. Craft a compelling story. Many of the strongest reasons for dramatic change make for an uninspiring or anxiety-causing narrative. This is notably so with digital transformation, which many employees interpret as job-threatening. That’s why it’s crucial for leadership to craft a compelling story about where a company is headed and why wholesale change in technology and process is necessary. More often than not, that story involves improving the customer experience, but whatever the tale, it needs to be told and reinforced—via regular updates—so that all decisions can be easily understood as part of a meaningful journey.

  3. Assemble a complete team. Yes, having tech-savvy and tech-embracing people on transition teams is crucial. And yes, it’s important to include leaders from across an organization. But it’s also crucial to involve employees of all ranks and personality types wherever possible in planning and execution. First, because wholesale change inevitably impacts employees and workflows at all levels. But also because inclusion builds buy-in, increasing the likelihood that changing priorities, shifting tactics, and other crucial information is widely disseminated. Nothing increases mistrust more than actual or perceived secrecy, and an inclusive transition team helps avoid that reality or perception. Finally, building a transformation team that accounts for personality types and roles lessens the likelihood that this extremely important endeavor will be derailed by unhealthy (and all-too-common) group dynamics. 

  4. Encourage input. Digital transformation is usually messy and rarely without challenges. As a result, it’s important to provide all employees with a mechanism to comment on or contribute to transformation planning or execution in (relatively) real time. This fosters a valuable sense of ownership and investment, which helps to avoid internal resistance (a common-enough phenomenon that it has a name: “blocking”) and also overcome the inevitable glitches or missteps.

Digital transformation is almost always a momentous undertaking, but it need not be intimidating. Organizations that succeed in keeping people and culture top of mind are already halfway to meaningful change. We know this at Ideon, because we see it happen every day with our customers and partners. We can’t enable your entire transformation, but when it comes to revamping your digital connectivity strategy, Ideon is happy to help. Contact us to learn more!