Employee Spotlight: Joe Piendel

At Ideon, we’re proud to have such a talented, diverse team leading the charge for a better and more connected health insurance and employee benefits industry. Our ongoing Employee Spotlight series showcases the people behind our product and unveils what life is like at Ideon. Next up… Joe Piendel, our Director of Product Marketing!

Name: Joe Piendel
Department: Marketing
Title: Director of Product Marketing
Location: Rochester, New York

Work

How long have you worked at Ideon?

I’ve worked at Ideon for 2½ years.

Tell us about your day-to-day.

What really excites me about my role as Director of Product Marketing is that it allows me to collaborate with members of every team in the organization, which makes no two days the same. For example, I could be working with our Product Management Team to learn about the latest-and-greatest new product launches and strategize on how we will promote them, or with our Sales Teams on sales enablement and go-to-market strategies.

What excites you about the future of Ideon?

Ideon’s future is bright because of our mission to help advance the employee benefits industry into the future with cutting-edge technology such as APIs. It excites me to see our unique solutions in action, helping our customers tackle their pain points and assisting them in achieving new levels of efficiency and accuracy. I find it rewarding to be part of an organization that is so forward-thinking and customer-focused with the overall goal of improving members’ experiences in the health insurance and benefits ecosystem.

What do you like about Ideon’s company culture?

What I like is that Ideon fosters a creative atmosphere and encourages everyone to take risks. The team consists of some of the most intelligent problem-solvers I’ve ever worked with. It’s amazing how we confront the issues in our industry head-on to provide solutions that help our customers deliver positive end-user experiences.

What attracted you to Ideon’s mission?

Throughout my career, I worked for an insurance carrier, a broker, and an HCM company and have witnessed first-hand what the challenges are in our industry. Enrolling in health insurance and employee benefits is never on anyone’s “favorite things” to-do list because of the complexity and uncertainties associated with it.

What attracted me to Ideon is that we address many of these challenges, and we’re leading the charge to move our ecosystem into the digital age so that as an industry, we can provide the efficient user-experience that everyone expects in 2024 and beyond.

Life

Favorite activity when you’re not working? 

I am an avid sports and music fan, so when I’m not working, you’ll probably find me with my family at a sporting event or concert! When I’m not doing one of those activities, I’m on the golf course, cycling, or kayaking.

Favorite place you’ve traveled?

Last year, my wife and I traveled to the Grand Canyon with our two sons. To experience it through their eyes was incredible and will be a family trip we’ll never forget.

Interesting fact about yourself… Go!

I’m a huge Buffalo Bills fan and have been a season ticket holder for over 20 years. Go Bills!

Employee Spotlight: Sean Wilkins

At Ideon, we’re proud to have such a talented, diverse team leading the charge for a better and more connected health insurance and employee benefits industry. Our ongoing Employee Spotlight series showcases the people behind our product and unveils what life is like at Ideon. Next up… Sean Wilkins, our Engineering Manager!

Name: Sean Wilkins
Department: Engineering
Title: Engineering Manager
Location: New Jersey

Work

How long have you worked at Ideon?

Since June 2019.

Tell us about your day-to-day.

My day-to-day can vary a lot. Sometimes I am down in the weeds investigating specific issues for customers. But on other occasions, I take a long-term, bird’s eye view to assess where improvements are needed to enhance our service for existing customers or to accommodate new ones.

I also have the opportunity to work directly with customers on how our solutions can fit into their business processes to maximize value. We work hard to meet our customers wherever they are in their digital transformation, so it is important to have a breadth of experience across our solutions.

What projects are you excited to work on?

My team’s responsibilities mainly deal with, broadly speaking, “enrollments data flowing into our system.” One of our tools for importing data is a file-based translation service which we use to translate flat files, such as an XML, CSV, or JSON document. I have really enjoyed improving this service over the last year, in terms of reliability and scalability, as well as making the system easier to modify.

How have you grown professionally while on our team?

Being with Ideon since 2019, I have had a really great opportunity to build my career here. When I joined the company as a “Software Engineer” I was an individual contributor working on our soon-to-be-launched enrollments product. Since then, we’ve seen our team size grow and I have been promoted twice. Now as an “Engineering Manager,” I can leverage the skills and industry knowledge I gained during the earlier stages of the product development to help onboard new team members. I think getting early, on-the-ground experience set me up for success as a manager.

What excites you about the future of Ideon?

I really enjoy the process of taking an idea from concept to execution, seeing it evolve over time as we support more use cases and add functionality. I like sitting between our customers, engineers, and internal operations to hear all sides of the equation and help solve the problems each stakeholder faces.

What do you like about Ideon’s company culture?

I enjoy working with a team of really talented engineers. Prior to my experience at Ideon, I was at smaller companies where the engineering work was really a one-man show. In those situations, I didn’t have anyone to collaborate with. Coming to Ideon and getting a lot more feedback from peers really helped me grow as an engineer and was a breath of fresh air.

Life

Favorite activity when you’re not working? 

The most stereotypical computer nerd answer – video games! Aside from that, I enjoy reading and playing with my dog Dottie.

Favorite place you’ve traveled?

Rome, Italy. I loved the sheer amount of interesting things to do in Rome, from the food to the centuries of history there was never a dull moment when visiting.

Interesting fact about yourself… Go!

Despite my indoor nature as a computer guy, I achieved the rank of Eagle scout and did a lot of hiking and camping growing up.

Employee Spotlight: Robin Rogers

At Ideon, we’re proud to have such a talented, diverse team leading the charge for a better and more connected health insurance and employee benefits industry. Our ongoing Employee Spotlight series showcases the people behind our product and unveils what life is like at Ideon. Next up… Robin Rogers, our Senior Sales Director, InsurTech!

Name: Robin Rogers
Department: Sales
Title: Senior Sales Director, InsurTech
Location: Colorado

Work

How long have you worked at Ideon?

1 ½ years.

Tell us about your day-to-day.

My day to day routine varies but our customers and prospects always come first. When I am not working with them directly, you can usually find me digging into InsurTech platforms of all sizes to better understand their strategy, pain points, and roadmap with the goal of creating a deeper relationship. I also enjoy reading about the industry as a whole — new trends, barriers to innovation, and recent success stories.

What projects are you excited to work on?

I am always excited to work with customers and prospects as we strategically navigate their needs and Ideon’s solutions. Another thing that I am passionate about is an internal committee I am part of called “Ideonauts Developing Ideonauts”. We educate all of our team members on various topics that interest them. They range from great tips and tricks like how to use Slack more efficiently to in-depth discussions about our products and services.

What excites you about the future of Ideon?

What we do isn’t easy but it is necessary. If it was easy, everyone would be doing it! Enrollment API’s and data standardization are here to stay and it’s amazing to watch our products and services bring our customers next-level benefits experiences.

What do you like about Ideon’s company culture?

There is an incredible amount of passion and commitment. The enthusiasm is present every day and in every employee. It is truly infectious!

Life

Favorite activity when you’re not working? 

I love being outside! I live on a 110-acre ranch in Colorado so long walks right outside my front door and bird watching are two of my favorite activities!

Favorite place you’ve traveled?

My favorite place that I have traveled to outside of the US was the Christmas Markets along the Rhine River in Germany. Inside the US, a recent trip to Gloucester, Massachusetts was an amazing reminder of how young our country is (and how old Germany is).

Interesting fact about yourself… Go!

I am a Denver, CO native. I grew up skiing in Vail and even met Robert Redford while I was there.

Employee Spotlight: Meredith Saran

At Ideon, we’re proud to have such a talented, diverse team leading the charge for a better and more connected health insurance and employee benefits industry. Our ongoing Employee Spotlight series showcases the people behind our product and unveils what life is like at Ideon. Next up… Meredith Saran, our Marketing Specialist!

Name: Meredith Saran
Department: Marketing
Title: Marketing Specialist
Location: New York

Work

How long have you worked at Ideon?

Almost two years!

Tell us about your day-to-day.

The majority of my time goes into preparing for the conferences and events we attend. I organize all the details from booking hotels and restaurants, ordering swag and booth elements, tracking the budget, handling shipping, and owning the communication between our team, the vendors, and the conference staff. When we exhibit at a conference, I travel to the event, organize the booth build, and represent our company, communicating Ideon’s value to potential new customers!

I’m also the voice behind our social media accounts. I spend time on LinkedIn almost every day – posting, responding, and researching new ways to use the platform.

How have you grown professionally while on our team?

I came to Ideon with a little bit of corporate event planning experience and some social media experience. I’ve really appreciated the timely, honest feedback I’ve received from my manager and team on my work, allowing me to grow in those areas. I’ve built out processes and learned to use project management systems that have helped me level up my skills and keep our team organized. I am currently learning to track the ROI from the conferences we attend, which allows me to be more involved in strategy rather than just execution.

What do you like about Ideon’s company culture?

I like that Ideon has created committees that give opportunities for each employee’s voice to be heard. We have the DEIBA committee (focused on diversity, equity, inclusion, belonging, and accessibility), and the Wellness Committee (focused on improving our benefits offerings). Anyone can volunteer to be a part of these committees and give their opinions and suggestions on these subjects. I am on both committees so I can personally attest to the honesty and transparency that occurs in our meetings!

Ideon has grown a lot in the last few years, and many of our new employees are remote from across the country, so these committees came at a perfect time to make sure we are accommodating the feedback of our increasingly diverse team.

What attracted you to Ideon’s mission?

To be honest, when I was looking for a new job, I was looking for something a bit more meaningful and exciting, and I thought that meant getting out of the insurance industry. But when I discovered Ideon, I was surprised to find such a great fit! It took me a while to fully understand everything Ideon does, and honestly, I am continuing to learn every day. However, what I understood when I took this job was that Ideon’s focus is making things better. This means rejecting the status quo and taking the long and difficult road that others have ignored to finally get the entire benefits ecosystem caught up with the rest of the world, i.e. go through a digital transformation. And that transformation helps carriers, helps benefits platforms, and most importantly to me, helps the everyday person. Helping people excited me, so I knew being a part of Ideon would mean doing rewarding work.

Life

Favorite activity when you’re not working? 

I’ve been really getting into yoga recently. I also like reading, seeing theatre and comedy, and trying new restaurants.

Favorite place you’ve traveled?

Puerto Rico! I fell in love with the beaches and food in San Juan last summer.

Interesting fact about yourself… Go!

I am a former theatre geek, with a master’s degree in acting.

Employee Spotlight: Kevin Montgomery

At Ideon, we’re proud to have such a talented, diverse team leading the charge for a better and more connected health insurance and employee benefits industry. Our ongoing Employee Spotlight series showcases the people behind our product and unveils what life is like at Ideon. Next up… Kevin Montgomery, our Customer Success Manager, InsurTech!

Name: Kevin Montgomery
Department: Solutions Delivery
Title: Customer Success Manager, InsurTech
Location: Fairfax, Virginia

Work

How long have you worked at Ideon?

A year and two months.

Tell us about your day-to-day.

The exciting part about this role is that each day is different from the last. I am constantly working with customers and finding ways to improve their experience with Ideon. Each day consists of coordinating with different teams, from sales to operations to marketing.

What projects are you excited to work on?

Our enrollment and member management solutions! When I joined Ideon I worked primarily with our Quoting and Decision Support products and loved being part of the progress we made with those. I’m excited to dive in and help drive growth and adoption for our enrollment solution now as well. It’s such a critical stage of the member journey and there are so many possibilities – I am excited to see what we accomplish.

What excites you about the future of Ideon?

I am really excited about Ideon’s growth. Over the last two years I’ve been privileged to witness the company expand from 40 employees to over 100! Seeing that growth is motivating, inspiring, and it’s a big part of why I’ve enjoyed my time at Ideon.

What attracted you to Ideon’s mission?

Coming from a benefits administration platform before Ideon, I have seen a lot of inefficiencies and problems with the health insurance industry. There is A LOT of work that can be done to make the entire process of quoting, enrolling, and utilization of health insurance easier and more efficient. It is exciting that Ideon’s goal is to push the insurance industry into a more tech-forward space, and I am proud to be a part of that journey.

Life

Favorite activity when you’re not working? 

Watching and playing soccer! I am a huge Liverpool FC fan and I also play in a casual league with my friends.

Favorite place you’ve traveled?

Paris, France. Amazing food, wine, and history.

Interesting fact about yourself… Go!

Growing up, I was a really big Washington Capitals fan. I have a signed hockey puck and picture of Adam Oates and Peter Bondra!

Employee Spotlight: Tyler Henn

At Ideon, we’re proud to have such a talented, diverse team leading the charge for a better and more connected health insurance and employee benefits industry. Our ongoing Employee Spotlight series showcases the people behind our product and unveils what life is like at Ideon. Next up… Tyler Henn, our Quality Assurance Coordinator!

Name: Tyler Henn
Department: Data Ops
Title: Quality Assurance Coordinator!
Location: New York

Work

How long have you worked at Ideon?

Two and a half years.

Tell us about your day-to-day.

My day-to-day involves a lot of quality checks on our data — ensuring everything is the way it is supposed to be. I also work on automating our validation checks and coming up with new ideas to further improve our data accuracy.

How have you grown professionally while on our team?

This is my first full-time job, so I have grown quite a bit over the years. All of my co-workers at Ideon have helped to shape me with a focus on being professional and respectful of everyone I work with. They always push me to do better and come up with new ideas to further exceed our goals.

What excites you about the future of Ideon?

I am really excited about Ideon’s growth. Over the last two years I’ve been privileged to witness the company expand from 40 employees to over 100! Seeing that growth is motivating, inspiring, and it’s a big part of why I’ve enjoyed my time at Ideon.

What do you like about Ideon’s company culture?

I love the overall atmosphere of my team and the company as a whole. Everyone is super supportive and I think Ideon really pushes to make sure that our company culture is welcoming and enjoyable.

Life

Favorite activity when you’re not working? 

I love to play the board game Catan! And I have found a new obsession with Reality TV.

Favorite place you’ve traveled?

My favorite place I have traveled to would definitely have to be France.

Interesting fact about yourself… Go!

I can’t think of anything, so I am just going to go with the generic response –  I am left handed!

Employee Spotlight: John Emge

At Ideon, we’re proud to have such a talented, diverse team leading the charge for a better and more connected health insurance and employee benefits industry. Our ongoing Employee Spotlight series showcases the people behind our product and unveils what life is like at Ideon. Next up… John Emge, our SVP of Carrier Sales!

Name: John Emge
Department: Carrier Sales
Title: Senior Vice President of Carrier Sales
Location: South Carolina

Work

How long have you worked at Ideon?

I have been part of the Ideon team for one incredibly exciting year.

How have you grown professionally while on our team?

While I had been in the benefits technology industry for thirteen years prior to joining Ideon, I have grown in my understanding and appreciation of the various stakeholders in the benefits market (carriers, insurtechs, brokers, employers). I have learned that while they all acknowledge the need for improved data quality and data integrations in order to operate effectively and serve the members, each stakeholder has their own unique capacity and priorities.

My current focus is on actively listening to the market to understand how Ideon can best empower carriers and platforms at the crossroads of their data and business strategies. By doing so, we’ll drive meaningful and positive change in the industry.

What excites you about the future of Ideon?

We are helping solve problems in our industry — efficiently. When we meet with carriers and platforms, I clearly see our joint path ahead and our mutual desire to work to transform our industry through improved data management.

What do you like about Ideon’s company culture?

I really like our leadership — and I don’t just mean our executive team. Leadership is every member of the team who wakes up and approaches each day with an attitude of “how can I make a positive difference for our team today?” and “how can I contribute to supporting others in their objectives today?” “How can I help drive this company forward in our mission?” I consider myself very fortunate to work as part of a team in which this is the dominant mindset.

What attracted you to Ideon’s mission?

It’s simple: I believe that Ideon is going to help drive positive change with our partners. Benefits is an enormous industry, but what it is really about is families having the coverage they need, when they need it, for their health and financial protection. When they go to the hospital on that unexpected night, it needs to be there. For that to happen, all of the steps in the process must occur from quote, to card, to access, to claim. Whether that process functions correctly for that family is driven by data flow and data quality. Our industry has, for too long, accepted integration projects that take a year or more for point solutions and it has institutionalized post-impact data clean up or manual data entry that causes errors. We are helping to create a better way.

Life

Favorite activity when you’re not working? 

I love traveling, camping, and backpacking with my family.

Favorite place you’ve traveled?

Southern tip of Patagonia in Chile while backpacking. It is so remote and beautiful. It is rugged and peaceful at the same time. The people that we met on the trail were wonderful. They had all made a hard personal effort and choice to be there and that makes a difference in a lot of ways – and not just on the trail.

Interesting fact about yourself… Go!

I enjoy scuba diving and searching for megalodon teeth and fossils that are 3.6M to 20M+ years old. When I was a kid, I developed an early interest in archeology (King Tut was all the rage) so that and enjoying scuba diving is likely where it comes from.

Employee Spotlight: Jacob Waters

At Ideon, we’re proud to have such a talented, diverse team leading the charge for a better and more connected health insurance and employee benefits industry. Our ongoing Employee Spotlight series showcases the people behind our product and unveils what life is like at Ideon. Next up… Jacob Waters, our Senior IT Support Specialist!

Name:Jacob Waters
Department: Business Operations
Title: Senior IT Support Specialist
Location: Colorado

Work

How long have you worked at Ideon?

In March, I will have worked at Ideon for one year. The time has flown by!

What projects are you excited to work on?

I am always excited to learn new ways of automating processes. In the next few months, IT will be tasked with implementing automatic software patching and management. This will help mitigate the need for direct interaction with IT and will be managed behind the scenes.

How have you grown professionally while on our team?

From a previous job, I participated in a HITRUST audit. However, I did not see the process in its entirety. During our recent HITRUST audit, I was able to be fully involved from start to finish. This has enabled me to add more skills to my toolbelt for future projects.

What attracted you to Ideon

The biggest thing that attracted me to Ideon was its people. Prior to being hired at Ideon, I spoke to a few employees that I knew at the company. Based on their experience and my interview, I knew that I was going to be surrounded by a good group of people. I enjoyed my previous job, but once I met with my Ideon teammates, I knew that this would be the best place for me. I could not be happier with my choice. The people, culture and ability to build knowledge without roadblocks is what makes this a special place.

What do you like about Ideon’s company culture?

Working at Ideon has been a refreshing experience. Right from the beginning I was able to develop great working relationships with my peers. Everyone is extremely knowledgeable and always willing to help out. Ideon’s culture allows us to develop solutions without constraints, helping us move forward in a timely manner.

Life

Favorite activity when you’re not working? 

In my free time I enjoy playing basketball with my friends, working on home improvements and landscaping. I also enjoy spending quality time with my family.

Favorite place you’ve traveled?

My favorite place to travel was Nassau in the Bahamas. The beaches looked exactly like a Corona beer commercial. I have an upcoming trip in March to go to Hawaii for the first time, which might bump the Nassau trip to No. 2 on my favs list. That is just a guess.

Interesting fact about yourself… Go!

My brother and I owned a gaming cyber cafe called Tazraz. We held several tournaments for Starcraft, Team Fortress Classic, and Counterstrike.

Employee Spotlight: Tori Osler

At Ideon, we’re proud to have such a talented, diverse team leading the charge for a better and more connected health insurance and employee benefits industry. Our ongoing Employee Spotlight series showcases the people behind our product and unveils what life is like at Ideon. Next up… Tori Osler, an Implementation Analyst on our Enrollment Operations team!

Name: Tori Osler
Department: Enrollment Operations
Title: Implementation Analyst
Location: Omaha, NE

Work

 

How long have you worked at Ideon?

8 months

What was your onboarding process like?

It was exciting and challenging to learn about the behind-the-scenes processing of insurance data. My background was primarily in human services, so I’d seen insurance, particularly health insurance, from a consumer point of view, but the tech side was totally new! I enjoy learning new things and Ideon was the perfect place to do so. I had an excellent trainer that taught me the mapping and configuration process right away, which has helped immensely as I’ve expanded my skills over the past several months.

Tell us about your day-to-day at Ideon.


I’ve learned a lot in just 8 months! I spend most of my day primarily focused on helping our partners resolve enrollment data errors and discrepancies. I’ve taken an active role in identifying and flagging urgent issues to members of our team, and collaborating with a cross-section of internal and external stakeholders, including brokers, carriers, technology platforms, and Ideon’s product, implementation, and engineering teams. 

What attracted you to Ideon’s mission?

I am drawn to the fact that Ideon helps individuals access their insurance, especially health insurance, through technology. Previously, individuals may have had to wait for months or longer to fix a small problem in the data that could easily lead to a big problem in their health and wellbeing. Having worked in human services, I have seen, for example, what an access-to-care issue can mean for people who rely on mental health medications for otherwise debilitating conditions. It’s not just an issue of not getting their medication for a day or a week; people lose jobs (and then their health insurance) and can have their life trajectory severely impacted by something as simple as an invalid piece of code sent to a carrier.

Those are the types of problems I think about during my day-to-day, when I’m solving urgent issues for members and working with our partners to prevent these types of issues from ever occurring.

What do you like about Ideon’s company culture?

Collaboration is encouraged, and curiosity is rewarded. My experience has been that if I have a question, I can reach out to just about anyone at Ideon and get help — from my manager, from a coworker in Enrollments, and even from our CTO!

Life

 

Favorite activity when you’re not working? 

I love spending time playing or relaxing with my Dalmation-Pit mix, GusGus!

Favorite place you’ve traveled?

Greece (Athens)- amazing historical sites, friendly people, friendly street dogs, and the islands are beautiful.

Interesting fact about yourself… Go!

I geek out over topics involving medicine and especially neuropsychology! The intersection of the physiology of the brain and body and how it impacts our behavior (and vice-versa) is fascinating to me.

Employee Spotlight: Ali Sarkis

At Ideon, we’re proud to have such a talented, diverse team leading the charge for a better and more connected health insurance and employee benefits industry. Our ongoing Employee Spotlight series showcases the people behind our product and unveils what life is like at Ideon. Next up… Ali Sarkis, Director of Engineering.

Name: Ali Sarkis
Department: Engineering
Title: Director of Engineering
Location: NYC

Work

How long have you worked at Ideon?

Over five and a half years.

Tell us about your day-to-day at Ideon.

Every day is different, and my schedule pivots depending on team and company priorities. Still, usually, my day starts with a handful of team stand-ups discussing current work and blockers.

Then I spend the rest of my day pairing with team members on their work, writing my own code, researching new technologies that would benefit the engineering department, and joining team and client meetings throughout the day.

How have you grown professionally while on our team?

I started at Ideon as a Senior Engineer, and since then, I have worn so many hats. I was interested in management, so I took the manager’s path instead of the IC (individual contributor) track.

I went from team lead, to engineering manager, to senior engineering manager, to now director of engineering. I grew with the team and because of the team. I learned new skills and sharpened others, like learning Ruby on Rails (coming from a .Net background), building and growing an effective engineering team, being agile and adaptable while keeping the team motivated, engaged, and efficient. The list goes on and on, and I still learn something new daily.

What excites you about the future of Ideon?

When I started at Ideon the engineering team was a team of four. I have seen the team grow to over 23 now and I am looking forward to growing the team even more. I’m also excited about continuing to build the pipes connecting the health insurance and employee benefits industry. Our products are going to change the industry.

What do you like about Ideon’s company culture?

I joined Ideon because of the people and I have stayed for this long because of them too. I love the collaborative culture that we have cultivated. I enjoy working in a fast-paced environment where it is ok to make mistakes, knowing that other team members are always happy to jump in to help.

Life

Favorite activity when you’re not working?

I love to cook, all cuisines but especially Middle Eastern and Italian.

Favorite place you’ve traveled?

Rome, Italy and Beruit, Lebanon are my two favorite cities in the world.

Beirut because it is as close to home as I can get, with great food, fantastic nightlife, and a lot of history.

Rome because it reminds me of Damascus, Syria, and obviously for the great food, outstanding museums, and historical sites. Notice a theme yet?

Interesting fact about yourself… Go!

I travel for food and museums, so instead of lists of places to see and things to do, I have spreadsheets of restaurants I want to try and museums to visit.

Interested in joining our team? Check out Ideon’s careers page.