Tag: Blog

At Ideon, we’re proud to have such a talented, diverse team leading the charge for a better and more connected health insurance and employee benefits industry. Our ongoing Employee Spotlight series showcases the people behind our product and unveils what life is like at Ideon. Next up… Jacob Waters, our Senior IT Support Specialist!

Name:Jacob Waters
Department: Business Operations
Title: Senior IT Support Specialist
Location: Colorado

Work

How long have you worked at Ideon?

In March, I will have worked at Ideon for one year. The time has flown by!

What projects are you excited to work on?

I am always excited to learn new ways of automating processes. In the next few months, IT will be tasked with implementing automatic software patching and management. This will help mitigate the need for direct interaction with IT and will be managed behind the scenes.

How have you grown professionally while on our team?

From a previous job, I participated in a HITRUST audit. However, I did not see the process in its entirety. During our recent HITRUST audit, I was able to be fully involved from start to finish. This has enabled me to add more skills to my toolbelt for future projects.

What attracted you to Ideon

The biggest thing that attracted me to Ideon was its people. Prior to being hired at Ideon, I spoke to a few employees that I knew at the company. Based on their experience and my interview, I knew that I was going to be surrounded by a good group of people. I enjoyed my previous job, but once I met with my Ideon teammates, I knew that this would be the best place for me. I could not be happier with my choice. The people, culture and ability to build knowledge without roadblocks is what makes this a special place.

What do you like about Ideon’s company culture?

Working at Ideon has been a refreshing experience. Right from the beginning I was able to develop great working relationships with my peers. Everyone is extremely knowledgeable and always willing to help out. Ideon’s culture allows us to develop solutions without constraints, helping us move forward in a timely manner.

Life

Favorite activity when you’re not working? 

In my free time I enjoy playing basketball with my friends, working on home improvements and landscaping. I also enjoy spending quality time with my family.

Favorite place you’ve traveled?

My favorite place to travel was Nassau in the Bahamas. The beaches looked exactly like a Corona beer commercial. I have an upcoming trip in March to go to Hawaii for the first time, which might bump the Nassau trip to No. 2 on my favs list. That is just a guess.

Interesting fact about yourself… Go!

My brother and I owned a gaming cyber cafe called Tazraz. We held several tournaments for Starcraft, Team Fortress Classic, and Counterstrike.

At Ideon, we’re proud to have such a talented, diverse team leading the charge for a better and more connected health insurance and employee benefits industry. Our ongoing Employee Spotlight series showcases the people behind our product and unveils what life is like at Ideon. Next up… Tori Osler, an Implementation Analyst on our Enrollment Operations team!

Name: Tori Osler
Department: Enrollment Operations
Title: Implementation Analyst
Location: Omaha, NE

Work

How long have you worked at Ideon?

8 months

What was your onboarding process like?

It was exciting and challenging to learn about the behind-the-scenes processing of insurance data. My background was primarily in human services, so I’d seen insurance, particularly health insurance, from a consumer point of view, but the tech side was totally new! I enjoy learning new things and Ideon was the perfect place to do so. I had an excellent trainer that taught me the mapping and configuration process right away, which has helped immensely as I’ve expanded my skills over the past several months.

Tell us about your day-to-day at Ideon.

I’ve learned a lot in just 8 months! I spend most of my day primarily focused on helping our partners resolve enrollment data errors and discrepancies. I’ve taken an active role in identifying and flagging urgent issues to members of our team, and collaborating with a cross-section of internal and external stakeholders, including brokers, carriers, technology platforms, and Ideon’s product, implementation, and engineering teams. 

What attracted you to Ideon’s mission?

I am drawn to the fact that Ideon helps individuals access their insurance, especially health insurance, through technology. Previously, individuals may have had to wait for months or longer to fix a small problem in the data that could easily lead to a big problem in their health and wellbeing. Having worked in human services, I have seen, for example, what an access-to-care issue can mean for people who rely on mental health medications for otherwise debilitating conditions. It’s not just an issue of not getting their medication for a day or a week; people lose jobs (and then their health insurance) and can have their life trajectory severely impacted by something as simple as an invalid piece of code sent to a carrier.

Those are the types of problems I think about during my day-to-day, when I’m solving urgent issues for members and working with our partners to prevent these types of issues from ever occurring.

What do you like about Ideon’s company culture?

Collaboration is encouraged, and curiosity is rewarded. My experience has been that if I have a question, I can reach out to just about anyone at Ideon and get help — from my manager, from a coworker in Enrollments, and even from our CTO!

Life

Favorite activity when you’re not working? 

I love spending time playing or relaxing with my Dalmation-Pit mix, GusGus!

Favorite place you’ve traveled?

Greece (Athens)- amazing historical sites, friendly people, friendly street dogs, and the islands are beautiful.

Interesting fact about yourself… Go!

I geek out over topics involving medicine and especially neuropsychology! The intersection of the physiology of the brain and body and how it impacts our behavior (and vice-versa) is fascinating to me.

At Ideon, we’re proud to have such a talented, diverse team leading the charge for a better and more connected health insurance and employee benefits industry. Our ongoing Employee Spotlight series showcases the people behind our product and unveils what life is like at Ideon. Next up… Ali Sarkis, Director of Engineering.

Name: Ali Sarkis
Department: Engineering
Title: Director of Engineering
Location: NYC

Work

How long have you worked at Ideon?

Over five and a half years.

Tell us about your day-to-day at Ideon.

Every day is different, and my schedule pivots depending on team and company priorities. Still, usually, my day starts with a handful of team stand-ups discussing current work and blockers.

Then I spend the rest of my day pairing with team members on their work, writing my own code, researching new technologies that would benefit the engineering department, and joining team and client meetings throughout the day.

How have you grown professionally while on our team?

I started at Ideon as a Senior Engineer, and since then, I have worn so many hats. I was interested in management, so I took the manager’s path instead of the IC (individual contributor) track.

I went from team lead, to engineering manager, to senior engineering manager, to now director of engineering. I grew with the team and because of the team. I learned new skills and sharpened others, like learning Ruby on Rails (coming from a .Net background), building and growing an effective engineering team, being agile and adaptable while keeping the team motivated, engaged, and efficient. The list goes on and on, and I still learn something new daily.

What excites you about the future of Ideon?

When I started at Ideon the engineering team was a team of four. I have seen the team grow to over 23 now and I am looking forward to growing the team even more. I’m also excited about continuing to build the pipes connecting the health insurance and employee benefits industry. Our products are going to change the industry.

What do you like about Ideon’s company culture?

I joined Ideon because of the people and I have stayed for this long because of them too. I love the collaborative culture that we have cultivated. I enjoy working in a fast-paced environment where it is ok to make mistakes, knowing that other team members are always happy to jump in to help.

Life

Favorite activity when you’re not working?

I love to cook, all cuisines but especially Middle Eastern and Italian.

Favorite place you’ve traveled?

Rome, Italy and Beruit, Lebanon are my two favorite cities in the world.

Beirut because it is as close to home as I can get, with great food, fantastic nightlife, and a lot of history.

Rome because it reminds me of Damascus, Syria, and obviously for the great food, outstanding museums, and historical sites. Notice a theme yet?

Interesting fact about yourself… Go!

I travel for food and museums, so instead of lists of places to see and things to do, I have spreadsheets of restaurants I want to try and museums to visit.

Interested in joining our team? Check out Ideon’s careers page.

At Ideon, we’re proud to have such a talented, diverse team leading the charge for a better and more connected health insurance and employee benefits industry. Our ongoing Employee Spotlight series showcases the people behind our product and unveils what life is like at Ideon. Next up… Jess Slabaugh, Sales Director, InsurTech.

Name: Jess Slabaugh
Department: Sales
Title: Sales Director, Insurtech
Location: Knoxville, TN

Work

How long have you worked at Ideon?

Six months. I started in the Spring of 2022.

What was your onboarding process like?

Everyone was so welcoming and excited to see Ideon growing. Ideon is made up of so many collaborative individuals with deep industry knowledge and technical ability, which made my onboarding process extremely informative and valuable. I was able to meet all our department leaders and most of my peers and collaborate on strategy almost immediately.

What do you like most about your job as a Sales Director?

I’m really proud of the solution we put out in the market. Digital Transformation is not easy, but it is necessary, and I get to help companies think strategically about how they accomplish this every day.

What attracted you to Ideon’s mission?

Over the last decade, I’ve somehow become the person that my friends call to answer their insurance questions and help them with annual enrollment. Insurance is so complicated and I loved the idea of working for a company who wanted to simplify it.

What do you like about Ideon’s company culture?

Our employees are a mix of people with and without insurance backgrounds. The combination creates a perfect balance of understanding the industry challenges and pushing the boundaries on the status quo with modern technology.

Life

Favorite activity when you’re not working?

I’m a sucker for a DIY project!

Favorite place you’ve traveled?

Istanbul, Turkey or Dubrovnik, Croatia. It’s a tie!

Interesting fact about yourself… Go!

I like to renovate houses! I’m on house number 4 and have 2 rental properties in downtown Knoxville.

Interested in joining our team? Check out Ideon’s careers page.

At Ideon, we’re proud to have such a talented, diverse team leading the charge for a better and more connected health insurance and employee benefits industry. Our ongoing Employee Spotlight series showcases the people behind our product and unveils what life is like at Ideon. Next up… Amy Ekart, our Operations Support Representative.

Name: Amy Ekart
Department: Solutions Delivery
Title: Operations Support Representative
Location: Colorado

Work

How long have you worked at Ideon?

A little over four months — I started in April 2022. 

What was your onboarding process like?

Quick and easy. The People team was great at communicating the onboarding process before my first day, and once I started, I met other new members of the team who joined around the same time. It was nice to experience onboarding with a group of peers. 

Tell us about your day-to-day work as an Operations Support Representative.

My typical day centers around facilitating correspondence with carriers on data acquisition, support questions, and testing. But every day is different, as I support two separate teams: Data Operations and Carrier Relations.

How was the transition from working at a large carrier to joining an InsurTech like Ideon?

I worked in Small Group underwriting at a large insurance carrier before transitioning over. One of the biggest changes has been moving from an established corporation to a growing company, where we have more opportunities to solve problems through innovative solutions and processes. It’s exciting to be part of a company transforming the customer experience. 

What attracted you to Ideon’s mission?

It’s hard to make decisions about your health insurance and benefits. Having worked at a large insurance carrier before, I was drawn to Ideon’s mission of making the world of health insurance more transparent and consumer-friendly to help individuals make informed decisions. 

What do you like about Ideon’s company culture?

I like the collaborative and fast-paced environment, filled with a bunch of health insurance geeks who have extensive knowledge and understanding of the healthcare industry. And I could tell instantly that my new teammates are genuinely good people.

Life

Favorite activity when you’re not working? 

I live in Colorado, so it depends on the season! Skiing in the winter and hiking and camping in the summer. But I’m always trying out new craft breweries during all seasons. 

Favorite place you’ve traveled?

Iceland and Thailand. Iceland for the insane geography and Thailand for the culture (the food was tasty, too!). 

Interesting fact about yourself… Go!

I played softball in college and one year our NCAA Regional games in Arizona were broadcasted on ESPN.

Interested in joining our team? Check out Ideon’s careers page.

At Ideon, we’re proud to have such a talented, diverse team leading the charge for a better and more connected health insurance and employee benefits industry. Our ongoing Employee Spotlight series showcases the people behind our product and unveils what life is like at Ideon. Next up… Nadine Bal, our Data Operations Analyst.

Name: Nadine Bal
Department: Data Operations
Title: Data Operations Analyst
Location: New York. NY

Work

How long have you worked at Ideon?

I was among the first few hires! It’ll be 7 years in January.

Tell us about your day-to-day at Ideon.

Like Ross and his couch I’m pivoting most of the time! (IYKYK.. If you don’t… Friends reference) My main responsibility is acquiring data from insurance carriers and public sources — it’s a collaborative role, working with various teams to get the job done. Additionally, I’m currently partnering with our product team on enhancing internal tooling for our data operations staff. It’s really interesting!

What attracted you to Ideon’s mission?

I liked the idea of transforming the confusing world of health insurance data into something consumers can actually understand. And the work is important, as it helps people make better decisions for themselves and their families.

What excites you about the future of Ideon?

The sky is the limit for Ideon. We have a great product and the right team to make the “what if we…?” and “could we…?” questions a reality.

How have you grown professionally while on our team?

When I first started at Ideon, we didn’t have the robust processes and structure that we have in place today. It’s been an incredible experience to develop those processes, and now, with a much larger team, seeing them really be utilized to create efficiencies and a better customer experience. I’ve learned that communication between colleagues and across departments is essential. And taking pride in what you do makes all the difference!

Life

Favorite activity when you’re not working?

Reading (I know, boring but true)! Harry Potter is still my favorite series to date.

Favorite place you’ve traveled?

Costa Rica. Friendly people, amazing food, and gorgeous waterfalls.

Interesting fact about yourself… Go!

I love a good true crime documentary or podcast. Sword and Scale is one of my favorite podcasts and Dear Zachary: A Letter to a Son About His Father is an amazing documentary.

Interested in joining our team? Check out Ideon’s careers page.