Tag: Employee Spotlight

At Ideon, we’re proud to have such a talented, diverse team leading the charge for a better and more connected health insurance and employee benefits industry. Our ongoing Employee Spotlight series showcases the people behind our product and unveils what life is like at Ideon. Next up… Amy Ekart, our Operations Support Representative.

Name: Amy Ekart
Department: Solutions Delivery
Title: Operations Support Representative
Location: Colorado

Work

How long have you worked at Ideon?

A little over four months — I started in April 2022. 

What was your onboarding process like?

Quick and easy. The People team was great at communicating the onboarding process before my first day, and once I started, I met other new members of the team who joined around the same time. It was nice to experience onboarding with a group of peers. 

Tell us about your day-to-day work as an Operations Support Representative.

My typical day centers around facilitating correspondence with carriers on data acquisition, support questions, and testing. But every day is different, as I support two separate teams: Data Operations and Carrier Relations.

How was the transition from working at a large carrier to joining an InsurTech like Ideon?

I worked in Small Group underwriting at a large insurance carrier before transitioning over. One of the biggest changes has been moving from an established corporation to a growing company, where we have more opportunities to solve problems through innovative solutions and processes. It’s exciting to be part of a company transforming the customer experience. 

What attracted you to Ideon’s mission?

It’s hard to make decisions about your health insurance and benefits. Having worked at a large insurance carrier before, I was drawn to Ideon’s mission of making the world of health insurance more transparent and consumer-friendly to help individuals make informed decisions. 

What do you like about Ideon’s company culture?

I like the collaborative and fast-paced environment, filled with a bunch of health insurance geeks who have extensive knowledge and understanding of the healthcare industry. And I could tell instantly that my new teammates are genuinely good people.

Life

Favorite activity when you’re not working? 

I live in Colorado, so it depends on the season! Skiing in the winter and hiking and camping in the summer. But I’m always trying out new craft breweries during all seasons. 

Favorite place you’ve traveled?

Iceland and Thailand. Iceland for the insane geography and Thailand for the culture (the food was tasty, too!). 

Interesting fact about yourself… Go!

I played softball in college and one year our NCAA Regional games in Arizona were broadcasted on ESPN.

Interested in joining our team? Check out Ideon’s careers page.

At Ideon, we’re proud to have such a talented, diverse team leading the charge for a better and more connected health insurance and employee benefits industry. Our ongoing Employee Spotlight series showcases the people behind our product and unveils what life is like at Ideon. Next up… Nadine Bal, our Data Operations Analyst.

Name: Nadine Bal
Department: Data Operations
Title: Data Operations Analyst
Location: New York. NY

Work

How long have you worked at Ideon?

I was among the first few hires! It’ll be 7 years in January.

Tell us about your day-to-day at Ideon.

Like Ross and his couch I’m pivoting most of the time! (IYKYK.. If you don’t… Friends reference) My main responsibility is acquiring data from insurance carriers and public sources — it’s a collaborative role, working with various teams to get the job done. Additionally, I’m currently partnering with our product team on enhancing internal tooling for our data operations staff. It’s really interesting!

What attracted you to Ideon’s mission?

I liked the idea of transforming the confusing world of health insurance data into something consumers can actually understand. And the work is important, as it helps people make better decisions for themselves and their families.

What excites you about the future of Ideon?

The sky is the limit for Ideon. We have a great product and the right team to make the “what if we…?” and “could we…?” questions a reality.

How have you grown professionally while on our team?

When I first started at Ideon, we didn’t have the robust processes and structure that we have in place today. It’s been an incredible experience to develop those processes, and now, with a much larger team, seeing them really be utilized to create efficiencies and a better customer experience. I’ve learned that communication between colleagues and across departments is essential. And taking pride in what you do makes all the difference!

Life

Favorite activity when you’re not working?

Reading (I know, boring but true)! Harry Potter is still my favorite series to date.

Favorite place you’ve traveled?

Costa Rica. Friendly people, amazing food, and gorgeous waterfalls.

Interesting fact about yourself… Go!

I love a good true crime documentary or podcast. Sword and Scale is one of my favorite podcasts and Dear Zachary: A Letter to a Son About His Father is an amazing documentary.

 

Interested in joining our team? Check out Ideon’s careers page.

At Ideon, we’re proud to have such a talented, diverse team leading the charge for a better and more connected health insurance and employee benefits industry. Our ongoing Employee Spotlight series showcases the people behind our product and unveils what life is like at Ideon. Next up… Colin Crihfield, Product Manager.

Name: Colin Crihfield

Department: Product

Title: Product Manager

Location: New York

 

Work

How long have you worked at Ideon?

Seven months. I started in July of 2021.

What do you enjoy most about Ideon’s company culture?

There’s a genuinely positive atmosphere at the company. We work hard but we also have fun, which goes a long way in brightening up meetings, especially in a primarily remote working environment.

What is the best part about your job?

The collaboration across teams and willingness to help each other out is fantastic. The learning process at Ideon is endless because of the complexities inherent to our industry and our products. But I feel incredibly lucky to learn from great people every single day.

Tell us about your day-to-day on the product team?

My favorite part of product management is that no two days are the same. My days are a mix of creating innovative products and features for our customers and new internal tooling for our operations team. I also have the privilege of working with Ideon’s marketing, sales, and engineering teams to research, plan, develop, test, launch, and enhance our products.

What attracted you to Ideon’s mission?

I was drawn to Ideon for two reasons. First, the problem we’re solving is incredibly important: people need more choice, transparency, and information to make better decisions about their health insurance and benefits. Second, I wanted an opportunity to work on innovative products. We’re building API infrastructure that has never existed in our industry.

What do you find interesting about managing Ideon’s quoting and decision support (QDS) products?

Over the last five years, the team has done an amazing job establishing our QDS products as the industry leader. Still, there are avenues for us to improve and expand these products. It’s really exciting to face this challenge head-on, through creative problem-solving and analytical thinking.

Life

Favorite activity when you’re not working? 

I love to cook, but recently that has been trumped by the addition of a new furry friend to our family. Now going to the Madison Square dog park is at the top of my list. 

Favorite place you’ve traveled?

Vermont. Not the most exotic, but dirt roads, trees, and fresh air are such a welcome change from my home in NYC.

Interesting fact about yourself…. Go!

Since high school, my claim to fame has been being able to dunk a basketball. I try it out every few months to make sure I can still do it so I’m still clinging to that!

 

Interested in joining our team? Check out Ideon’s careers page.

 

 

At Ideon, we’re proud to have such a talented, diverse team leading the charge for a better and more connected health insurance and employee benefits industry. Our ongoing Employee Spotlight series showcases the people behind our product and unveils what life is like at Ideon. Next up… Keriann Iovino, our People Operations Coordinator.

Name: Keriann Iovino

Title: People Operations Coordinator

Department: People Team

Location: New York

 

Work

How long have you worked at Ideon? 

Just shy of 5 years!

What do you enjoy about Ideon’s company culture?

I love the transparency and the people I work with every day.

How has Ideon helped you grow professionally?

Management at Ideon wants to see everyone succeed. Although I was hired as an Office Coordinator in our NYC headquarters, I was always interested in the People/HR field. Ideon’s Head of People, Emily Joseph, and our Chief of Staff, Tory Bensen, were supportive in helping me more closely align my responsibilities with my interests, eventually transitioning me into the People Operations Coordinator role that I’m in today. 

What do you like most about your job and working at Ideon?

I get to meet every new Ideon employee, ushering them through the interview and onboarding process. Our team is amazing and it’s been especially rewarding over the past 12 months, getting an opportunity to meet so many new faces, all from different backgrounds and locations!

What attracted you to Ideon’s mission?

In the past, I’ve worked in the medical field and saw how confusing and messy health insurance can be. When I came across Ideon, I was immediately drawn to its mission to solve these challenges at the industry-wide level. I wanted to be a part of a company making a big impact. 

 

Life

Favorite activity when you’re not working? 

Besides relaxing with my family, I love crafting! I like to make shirts and tote bags.

Favorite place you’ve traveled?

Curacao was by far my favorite place that I’ve traveled to.

Interesting fact about yourself… Go!

I was once in a Mac Miller music video!

Interested in joining our team? Check out Ideon’s careers page.

At Ideon, we’re proud to have such a talented, diverse team leading the charge for a better and more connected health insurance and employee benefits industry. Our ongoing Employee Spotlight series showcases the people behind our product and unveils what life is like at Ideon. Next up… our long-time software engineer, Tom Aguilar.

 

Name: Tom Aguilar

Department: Engineering

Title: Software Engineer

Location: New York

Work

How long have you worked at Ideon?

Five and a half years. I was one of the earlier employees, No. 14 to be exact!

So you’ve had a front-row seat to Ideon’s transition from a small startup to the well-funded, nearly 100-person company it is today. What’s that experience been like for you?

It’s been a great learning experience over the years. When I started, everyone wore many hats, as is common early on. We were discovering what worked and didn’t. We’ve learned quite a bit from those early days, and we now have a more established process and team structures to fully support our mission.

You started your Ideon career on the data operations team. How was the transition to the engineering team?

When I first joined, I was part of the data operations team, figuring out how our health insurance benefit and rate data should be standardized and sourced into our system. At some point, it became clear that what we were doing was closely tied to our engineering team’s effort to build out our APIs and expose the data to customers. With support from the engineering team, I transitioned from a more data-science role to software engineering, which was a fun and engaging way to learn. And I have a unique perspective that I get to share. I can help new Ideon engineers get up to speed and more deeply understand how the rest of the company functions.

What attracted you to Ideon’s mission?

I went to a public health school so I was drawn to the mission of improving access and efficiency in the healthcare system. I enjoy getting the opportunity to work for a company looking to make the system work better for everybody. 

What do you enjoy about Ideon’s company culture?

We have a really strong and diverse team that I get to work with every day. I enjoy the good balance of independent work and collaboration on the engineering side. 

What do you like most about your job and working at Ideon?

I love that I get to take a deep dive into the insurance industry’s challenges, as my workday is full of solving technical problems that impact how millions of Americans access and enroll in benefits.

Tell us about your day-to-day as a member of the engineering team?

My day starts at “stand-up”—our daily morning meeting—going through the tasks I’m currently working on and any blockers that I have run into. Then from there, I’m focused on getting features out to our customers or on improving the internal tooling for our operations team.

Life

Favorite activity when you’re not working?

Drinking natural wines and playing records.

Favorite place you’ve traveled?

Japan.

 

Interested in joining our team? Check out Ideon’s careers page.