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Ideon Blog

August 01, 2022

By: Ideon

Decisely’s Story: Increasing efficiency, scalability, and data accuracy with Ideon’s API

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Decisely’s Story: Increasing efficiency, scalability, and data accuracy with Ideon’s API

“When data is in sync, everybody wins”

We recently solved a problem for a benefits administration platform. 

It was a pretty big one, and we’re quite pleased with the solution we came up with. In fact, we think the story of what we did might be helpful to other platforms in the health insurance and employee benefits industry, which is why we published a case study with the details.

Take a peek:

With easy-to-use brokerage and technology solutions, Decisely provides a simple way for small businesses to handle their employee benefits. By 2021, however, Decisely ran into an industry-wide challenge that threatened its ability to deliver a seamless benefits experience. 

The problem involved communicating group- and employee-enrollment data to health insurance carriers and other benefits providers. Every carrier wanted this information delivered differently. Some needed PDF forms filled out and emailed. Others required Decisely to enter each employee’s information into a web portal. Still others allowed the company to send group and member information using electronic data interchange (EDI), but even that involved unique formats and file requirements.

These data-exchange challenges are common throughout the benefits ecosystem, creating inefficiencies and limiting scalability for HR and benefits platforms like Decisely.

“Every carrier has its own flavor of EDI with its own nuances,” says Gerald Nichols, Decisely’s Vice-President of product management. “Our biggest issues were getting everything done right, the same way, every time. We decided that if we were to grow with the speed and scale we planned, we would need to find a way to handle enrollments consistently.”

Indeed, Decisely found a way to enroll groups faster and more accurately than ever before—while maximizing their existing operational resources.

The challenges Decisely faced are all too familiar to other benefits administration platforms.

Is your company one of them? Get the full case study here to learn how Ideon presented Decisely with a solution that revolutionized their operations and employee experience in the best way.



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