Enrollment Production Support Analyst

The health insurance and benefits industry is undergoing rapid digital transformation. Today, most people choose, enroll, and utilize their benefits not by calling insurance carriers or reviewing paper forms, but by using HR and benefits software. Behind the scenes, Ideon’s APIs make this modern benefits experience possible. We’re powering an entire industry forward, delivering the speed, transparency, and efficiency that today’s consumers expect.

Ideon is seeking an Enrollment Production Support Analyst to be a part of our high-performing Enrollment Operations Team.  In this role, you willown customer support for all production groups and ensure the accuracy of member enrollment.  

 

We prefer candidates based in Omaha, NE for this role, but we are also considering remote candidates from anywhere in the U.S. Ideon is headquartered in NYC with a second office in Omaha, NE.  This role reports to the Senior Director of Enrollment Operations. 

In this role you will:

  • Actively manage tickets related to enrollment data exchange, ensuring accurate andtimelycompletion of all assigned tasks. 
  • Monitor, respond to, and resolve production discrepancies withinestablished SLA’s. 
  • Deliver quality work with an eye for detail, delighting customers through clear, concise, and professional communication. 
  • Utilize metrics to monitor and adjust performance for optimal efficiency. 
  • Meet with platforms and manage relationships, owningissue resolution to drive high customer satisfaction. 
  • Communicate technical concepts clearly and concisely to ensure platforms and carriers understand requirements and respond promptly. 
  • Utilize Ideon’s proprietary toolset to manage work and deliver high-quality results for customers. 
  • Contribute actively to a high-performing team focused on delivering resolutions to customers while sharing and contributing to organizational knowledge. 

We would love to hear from you if you have:

  • High proficiency in EDI and/or API technologies (5+ years), specifically in insurance enrollment processes. 
  • Knowledge about insurance industry standards and regulations concerning data connections (e.g., HIPAA, 834, LDEx). 
  • Experience supporting customers, with a customer-centric approach to all your work. 
  • A proactive, results-oriented mindset, capable of prioritizing and managing multiple projects in a fast-paced environment. 
  • Strong written and verbal communication skills, capable of conveying technical concepts effectively and professionally. 
  • Enjoy working with and delighting customers. 
  • A desire to develop yourtechnical skills with the latest technologies. 
  • Analytical skills with keen attention to detail. 
  • Familiarity with JIRA, Zendesk, Salesforce, or other CRM platforms. 

Salary Range: $50,000 – $70,000 depending on experience.

About Ideon

What we do:

Ideon is the way health insurance carriers and employee benefits providers connect with new technology partners to deliver seamless consumer experiences at every stage of the member journey. We are not the websites or apps you use to choose a plan or find a doctor. We are the infrastructure, the ‘pipes,’ that allows InsurTech platforms and health insurance and benefits carriers to exchange data accurately, efficiently, securely, and at scale—improving the way benefits are quoted, sold, enrolled, managed, and utilized. Our APIs transmit billions of data points, powering an amazing benefits experience for all. Faster. Better. Awesomely.

Who we are:

We are a group of people who love a good API and all it can do. We are insurance geeks, systems gurus, data wonks, sales & marketing execs, product leads, finance whizzes, and admin pros—all determined to bring efficiency, transparency, and connectivity to the health insurance and benefits industry.

Our benefits include:

– 100% company-paid medical, dental, and vision for you and your dependents

– Voluntary benefits such as hospital, accident, critical illness, short-term disability, and legal

– On-site gym with locker rooms and showers

– Employee assistance program (EAP)

– Healthcare and dependent care FSA (Flexible Spending Account)

– Flexible PTO policy: take time off without worrying about accruals or carryovers

– Pre-tax commuting benefits

– Home office allowance so you can work comfortably wherever you are

We are an equal opportunity employer. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

All offers of employment are contingent upon successful reference and background checks.

Apply

Enrollment Integrations Analyst

The health insurance and benefits industry is undergoing rapid digital transformation. Today, most people choose, enroll, and utilize their benefits not by calling insurance carriers or reviewing paper forms, but by using HR and benefits software. Behind the scenes, Ideon’s APIs make this modern benefits experience possible. We’re powering an entire industry forward, delivering the speed, transparency, and efficiency that today’s consumers expect.

Ideon is seeking an Enrollment Integration Analyst to be a part of our high-performing Enrollment Operations Team.  In this role, you willown the setup, configuration, building, and testing of new groups and renewals for all integrations built for existing platforms and carriers.  

 

We prefer candidates based in Omaha, NE for this role, but we are also considering remote candidates from anywhere in the U.S. Ideon is headquartered in NYC with a second office in Omaha, NE.  This role reports to the Senior Director of Enrollment Operations. 

In this role you will:

  • Actively manage enrollment configuration tasks, ensuring accurate and timely completion of all assigned tasks. 
  • Regularly follow-up and communicate with carriers and platforms to ensure timely delivery of customer groups. 
  • Deliver quality work within defined service levels that will exceed the customer expectations. 
  • Leverage metrics to monitor and adjust performance to ensure you are working at an optimal level. 
  • Meet with carriers and manage relationships, owning issue resolution to drive timely build and maintenance of integrations. 
  • Quickly address system generated errors which relate to configurations under your purview. 
  • Communicate technical concepts in a clear and concise manner, which will ensure carriers and platforms understand requirements and can deliver responses quickly. 
  • Use Ideon’s proprietary toolset to manage your work and deliver high-quality results for our customers. 
  • Being an active member of a high performing team, that is focusing on delivering solutions to our customer. 
  • Knowledge about insurance industry standards and regulations concerning data connections (e.g., HIPAA, 834, LDEx). 
  • Ability to perform root cause analysis and deliver accurate resolution in a timely manner.  

We would love to hear from you if you have:

  • High proficiency in EDI and/or API technologies (5+ years), specifically in insurance enrollment processes. 
  • A proactive, results-oriented mindset, capable of prioritizing and managing multiple projects in a fast-paced environment. 
  • Strong written and verbal communication skills, capable of conveying technical concepts effectively and professionally. 
  • Enjoy working with and delighting customers. 
  • A desire to develop your technical skills with the latest technologies. 
  • Analytical skills with keen attention to detail. 
  • Familiarity with JIRA, Zendesk, Salesforce, or other CRM platforms. 

Salary Range: $50,000 – $70,000 depending on experience.

About Ideon

What we do:

Ideon is the way health insurance carriers and employee benefits providers connect with new technology partners to deliver seamless consumer experiences at every stage of the member journey. We are not the websites or apps you use to choose a plan or find a doctor. We are the infrastructure, the ‘pipes,’ that allows InsurTech platforms and health insurance and benefits carriers to exchange data accurately, efficiently, securely, and at scale—improving the way benefits are quoted, sold, enrolled, managed, and utilized. Our APIs transmit billions of data points, powering an amazing benefits experience for all. Faster. Better. Awesomely.

Who we are:

We are a group of people who love a good API and all it can do. We are insurance geeks, systems gurus, data wonks, sales & marketing execs, product leads, finance whizzes, and admin pros—all determined to bring efficiency, transparency, and connectivity to the health insurance and benefits industry.

Our benefits include:

– 100% company-paid medical, dental, and vision for you and your dependents

– Voluntary benefits such as hospital, accident, critical illness, short-term disability, and legal

– On-site gym with locker rooms and showers

– Employee assistance program (EAP)

– Healthcare and dependent care FSA (Flexible Spending Account)

– Flexible PTO policy: take time off without worrying about accruals or carryovers

– Pre-tax commuting benefits

– Home office allowance so you can work comfortably wherever you are

We are an equal opportunity employer. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

All offers of employment are contingent upon successful reference and background checks.

Apply

Manager, Enrollment Operations

The health insurance and benefits industry is undergoing rapid digital transformation. Today, most people choose, enroll, and utilize their benefits not by calling insurance carriers or reviewing paper forms, but by using HR and benefits software. Behind the scenes, Ideon’s APIs make this modern benefits experience possible. We’re powering an entire industry forward, delivering the speed, transparency, and efficiency that today’s consumers expect.

Ideon is seeking a Manager to lead a team within our Enrollment Operations function.  In this role, you’ll be responsible for building, leading, and developing a team of support analysts who handle service requests, issue resolution, and error processing related to EDI and API data connections between Ideon platforms and insurance carriers. 

We prefer candidates based in Omaha, NE for this role, but we are also considering remote candidates from anywhere in the U.S. Ideon is headquartered in NYC with a second office in Omaha, NE.  This role reports to the Senior Director of Enrollment Operations.

In this role you will:

  • Lead, coach, and develop a high-performing team of enrollment analysts dedicated to supporting Ideon customers.
  • Establish and surpass performance metrics and objectives to consistently exceed customer expectations.
  • Design individualized metrics to guide the team in achieving customer-centric goals, holding each team member accountable for their contribution to overall success.
  • Develop and maintain operational metrics, reports, and dashboards to monitor the performance and effectiveness of enrollment operations.
  • Work closely with the product and engineering teams to seamlessly integrate data connections within our software platform and optimize tools which drive timeliness, accuracy, and satisfaction.
  • Implement best practices and ensure their adoption across the team to consistently deliver exceptional customer experiences at scale.
  • Establish streamlined processes for investigating and resolving complex data issues, fostering a culture of continuous improvement.
  • Serve as a point of escalation for critical issues, coordinating with customers, internal teams, and insurance carriers to ensure prompt resolution.

We’d love to hear from you if you have:

  • Demonstrated leadership experience (5+ years) managing remote, high-performing technical support teams, ideally within insurance or technology sectors.
  • Proficient in EDI and API technologies (2+ years), specifically in insurance enrollment processes.
  • Knowledgeable about insurance industry standards and regulations concerning data connections (e.g., HIPAA, 834, LDEx).
  • Proactive, results-oriented mindset, capable of prioritizing and managing multiple projects in a fast-paced environment.
  • Exceptional written and verbal communication skills, capable of conveying technical concepts effectively and professionally.
  • Strong leadership and team management abilities, inspiring teams to achieve ambitious goals while ensuring customer satisfaction.
  • Analytically skilled with keen attention to detail.
  • Familiarity with JIRA, Zendesk, Salesforce, or other CRM platforms.

Salary Range: $90,000 to $140,000 annually depending on experience and location.

About Ideon

What we do:

Ideon is the way health insurance carriers and employee benefits providers connect with new technology partners to deliver seamless consumer experiences at every stage of the member journey. We are not the websites or apps you use to choose a plan or find a doctor. We are the infrastructure, the ‘pipes,’ that allows InsurTech platforms and health insurance and benefits carriers to exchange data accurately, efficiently, securely, and at scale—improving the way benefits are quoted, sold, enrolled, managed, and utilized. Our APIs transmit billions of data points, powering an amazing benefits experience for all. Faster. Better. Awesomely.

Who we are:

We are a group of people who love a good API and all it can do. We are insurance geeks, systems gurus, data wonks, sales & marketing execs, product leads, finance whizzes, and admin pros—all determined to bring efficiency, transparency, and connectivity to the health insurance and benefits industry.

Our benefits include:

– 100% company-paid medical, dental, and vision for you and your dependents.

– Voluntary benefits such as hospital, accident, critical illness, short-term disability, and legal.

– Employee assistance program (EAP)

– Healthcare and dependent care FSA (Flexible Spending Account).

– Flexible PTO policy: take time off without worrying about accruals or carryovers.

– Pre-tax commuting benefits.

– Home office allowance so you can work comfortably wherever you are.

We are an equal opportunity employer. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

All offers of employment are contingent upon successful reference and background checks.

Apply